Free delivery over $60 – 3-5 working days
2nd Class ($3.99) – 3-5 working days
1st Class ($4.99) – 2-3 working days
UK Courier ($8.95) – 1-2 working days
Free Delivery to a The book charm – Currently Unavailable
Your items will be available to collect from your local The book charm shop within 2 hours if in stock there, or within 1-3 weeks if not.
Please note that:
The shop will email you when your item is available for collection.
Your order will be held at the shop for 90 days for you to pick up at your convenience.
You should take your dispatch email or order number – we require these as a proof of purchase, and without them we cannot release your order.
Overseas Delivery
We are experiencing delays with deliveries to many countries, but in most cases local services have now resumed. For more details, please consult the latest information provided by Royal Mail’s International Incident Bulletin.
Please note that:
Only books are available to be sent outside of the UK.
If one or more items are not available when you place your order there may be a delay in dispatch, so that we can send your items in as few parcels as possible.
Orders will be dispatched using international post and you will be charged a shipping cost.
This method is fully secure, and we can track and trace the shipment for you.
Orders sent via this method will require a signature upon receipt.
Courier delivery cannot be made to PO Boxes.
Western Europe Delivery – $11.50 + $3.50 per additional item
Austria, Belgium, Cyprus, Czech Republic, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Switzerland.
Rest of the World Delivery – $15.00 + $3.50 per additional Item
VAT
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
Tax on International Delivery
We expect tax to start being charged for countries in the EU from the 2 April 2024. As a customer you will start to be charged at the checkout from May 2024 for EU deliveries, based on the country where your order is shipped to.
For all other countries including Australia, Canada, Switzerland, Norway, New Zealand and some US States these will also start to have taxes levied from May 2024, with the tax charged varying by country, state (USA) or province (Canada).
Please check your local tax rules for importation of goods, as you will be liable for any additional tax charges where these apply to high value orders, for example single deliveries above AUD1,000 in Australia or higher than €150 in the EU.
Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that The book charm has no control over additional charges in relation to customs clearance. The book charm recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
British Forces Post Office Addresses
For BFPO addresses, please select UK as your country.
We Are Able to Ship Orders to the Following Countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, USA.
Our extended returns policy is for a 60 day period. If you have ordered through our website or app, you can return your order to us using the free returns service or freepost address, as below. In the case of exchanges, assuming the product is in good condition and currently stocked, we will credit against another purchase irrespective of the date of purchase. If you have any questions regarding the returns process below please contact our Customer Support Team.
Free UK Returns
You can return an item to any of our bookshops for a refund or exchange free of charge. Please simply bring the dispatch note which accompanied your order.
Free UK returns by post
Accompanying your order will be a dispatch note. Please follow the instructions written on this note to return your order free of charge. Alternatively, if you’ve lost your dispatch note our freepost returns address is below and you can print a copy of the address to use as a label.
Freepost returns address:
You can contact us by email: [email protected]
3 Prospect Hill, Draycote, CV23 0FD(United Kingdom)
Please note:
Our freepost returns address can only be used for orders placed on The book charm If you have made a purchase in one of our shops and you would like to return it, please speak to a bookseller in store. Be sure to mark the return reason using the codes supplied, and also mark whether you would like a refund or a return. For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
International Returns
International Returns by Post
Please send the items to the address below and enclose the dispatch note showing your order number.
Please note:
For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Please write:
Which items you require in exchange, or whether you would like a refund.
You can contact us by email: [email protected]
3 Prospect Hill, Draycote, CV23 0FD (United Kingdom)
Exchange and Refund Policy Terms and Conditions
wondrereads.com is happy to exchange or refund your items on presentation of a valid receipt. This does not apply to electrical items or face masks, where refunds or exchanges will be given only if the seal is unbroken or the p roduct is faulty.Goods must be returned within 60 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging. Your right to an exchange of faulty/damaged items has a return period greater than 60 days in accordance with your statutory rights. Perishable goods (including any food products and or goods which have an expiry date) will not be eligible for exchange or refund unless such goods are damaged, supplied incorrectly or sold not as described. We will refund to your original payment method. wondrereads gift cards are not refundable.